So, I`m trying to register a domain in the co.za namespace, and I happily submit my request to the organising body that does this here in ZA, namely co.za...The next thing, my e-mailed application is rejected with a message :
550 5.0.0 SPAMMER GO AWAY - RADDS
So I jump on the line to co.za and speak to their technical staff, who tell me that any mail coming in from a Datapro IP range has being blocked as they are housing spammers on their networks and refuse to do anything about it, so co.za has blocked anything from their range.
My call to Datapro goes something like this :
Me : "Hello, could I speak to someone in technical support please.."
Datapro : "Please hold sir...you`re going through to technical support..."
[call transfers]
Datapro : "Technical Support...this is X speaking, how can I help you..."
Me : "Hi, I`ve just submitted a ticket to co.za for a domain registration and it was rejected because you guys have spammers on your network and co.za have blocked your entire IP range, can you fix it ?"
Datapro : "I have no idea what you`re talking about, can I transfer you to someone more technical..?"
Me : "Yeah, that would be nice..."
[call transfers]
Datapro : "Hello this is Technical Support, you`re speaking to Y, how can I help you..."
Me : "Yeah, I`ve just submitted a ticket to co.za for a domain registration and it was rejected because you guys have spammers on your network and co.za have blocked your entire IP range, can you fix it ?"
Datapro : "I`m sorry sir, I`ll have to put you through to someone more technical to fix your problem..."
Me : "But I just spoke to someone who said they were putting me through to someone more technical...can I speak to your most technical person there please..."
Datapro : "Yes sir, please hold, I`m putting you through..."
At this point I get disconnected.
:(
So, like...its only a phone...perhaps Datapro need some training on how to transfer calls...but I had to laugh at the blatant honesty of the first person I spoke to...how many times do you phone in for assistance on something and you get greeted with a whole bunch of bullshit and *THEN* you have to be transferred to another person and tell your whole soppy story all over again....this one at least realised the extent of her training...hahaha....maybe Datapro have a "TECHNICAL SUPPORT" department and also a "MORE TECHNICAL SUPPORT" department, and if things are really bad then you get pushed up to "THE MOST TECHNICAL DEPARTMENT".
Sometimes even the techies get it wrong...sigh...I`m still waiting for my ticket to be approved :(